FAQ – Coupon Decoder

– Help, the application won’t scan my coupon!

  1. See the app in action!
  2. Make sure you have a supported device with auto-focus camera.  iPhone 3GS, 4, 4S, and “the new” iPad (released early 2012) are supported.  iPhone 3, iPad 1, iPad 2, and all iPod Touch do NOT have auto-focus camera.
  3. Make sure you select the right barcode type to scan.  The scan page has both a sample picture and verbal description.
  4. Hold the camera about 3 to 4 inches away from the coupon.
  5. Wait for the camera to focus!  Depending on the lighting condition, some times the auto-focus camera takes couple seconds to focus.  Do not keep moving the distance between the camera and the coupon.

– How do I scan really wide barcode?

You can rotate your iPhone or iPad to in the landscape orientation while scanning the barcode.  You can also just turn the wide barcode 90 degrees.


More questions or suggestions?  Email support@idearidge.com